Music on hold

Music on hold sucks. I am interested in reading an article or watching a video, but instead I have to pay attention to when the music ends and the operator starting babbling.

The best system would be a nice sound (like Nice’s tram’s, no pun intended) every thirty seconds or so to let me know the phone system didn’t break and that I’m still in the queue.

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 49   3 mon   design
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